Privacy Policy
Last updated and effective: October 14, 2026
Las Vegas Appliance Repair ("we," "our," or "us") is an appliance repair service for homes in the Las Vegas Valley, Clark County, Nevada. This policy explains what personal information we collect through this website and when you book a repair, how we use it, who sees it, and what choices you have. It applies to lasvegasappliancerepair.net and to the phone, text and email conversations that follow a request for service.
1. Information We Collect
You give us this information when you book a visit or contact us:
- Name, phone number and email address
- Service address, apartment or unit number and ZIP code
- The appliance type and brand, and your description of the problem
- Your preferred date and time, and any access notes such as gate codes or building rules
Our website also collects technical data automatically:
- IP address and approximate location, such as the city
- Browser type, device type and operating system
- Pages viewed, time on page and the page that referred you
- Cookie identifiers described in our Cookie Policy
We do not collect payment card details through this website. Payment is taken after the repair is finished.
2. How We Use Your Information
- To schedule, confirm, perform and follow up on your repair, including warranty work
- To call, text or email you about your appointment, such as arrival windows and quotes
- To keep the booking form free of spam and abuse
- To understand which pages and services visitors use so we can improve the site
- To meet legal, tax and accounting obligations
3. Calls and Text Messages
When you give us your number and check the consent box on the booking form, you agree that we may call or text you about that service request. Message and data rates may apply and message frequency depends on your appointment. Reply STOP to end text messages or HELP for assistance. We do not use your number for unrelated marketing unless you separately agree to it.
4. Who We Share Information With
We share information only with service providers that help us run the business, and only what they need:
- Cloudflare protects the website and its forms. Requests, including form submissions, pass through its network, and its Turnstile check helps filter automated traffic.
- Geoapify powers address suggestions on the booking form. It receives the address text you type.
- Our scheduling and customer-records tools receive your booking details so that dispatch and the technician can see them.
- Google Analytics, if enabled on the site, receives anonymized usage data. You can opt out at tools.google.com/dlpage/gaoptout.
- The manufacturers or parts suppliers we order from may receive the appliance model and serial number, but not your name or address unless a warranty claim requires it.
We also disclose information when the law requires it, for example in response to a valid subpoena or court order. We do not sell your personal information, as "sale" is defined in Nevada law, and we do not rent it to others.
5. Your Rights as a Nevada Resident
Nevada law (NRS 603A.300 to 603A.360) lets Nevada residents ask an online operator not to sell certain information collected about them. Because we do not sell covered information, there is currently nothing to opt out of, but you may still send us a verified request and we will record your instruction in case our practices ever change.
You may also, at any time:
- Ask what personal information we hold about you
- Ask us to correct information that is wrong
- Ask us to delete information that we no longer need to keep
To make a request, call (702) 760-6330 or email our privacy address. We will confirm your identity before acting and respond within 60 days. If you live outside Nevada, such as in California, contact us the same way and we will honor the access, correction and deletion rights your state gives you.
If we make a material change to this policy, we will post the new version here with a new effective date. Customers with an open service request may also be told directly.
6. How Long We Keep It
We keep service records, including the contact details and invoice for a repair, for up to three years so we can honor the warranty and answer questions about past work. Records we are required to keep for tax or legal reasons are kept for as long as the law requires. After that they are deleted or de-identified.
7. Security
We use reasonable technical and organizational measures to protect personal information, as required by NRS 603A.210. These include encrypted connections to this site, limited access to booking records and spam filtering on forms. No system is perfectly secure, and we cannot guarantee that information can never be accessed by someone who should not have it. If a breach affects your information, we will notify you as Nevada law requires.
8. Children
The site and our services are meant for adults who own or manage a home or rental. We do not knowingly collect personal information from anyone under 18.
9. Links to Other Sites
This site may link to manufacturers, browser help pages and other resources. Those sites have their own privacy practices and this policy does not cover them.
10. Contact Us
Las Vegas Appliance Repair
Las Vegas Valley, Clark County, NV
(702) 760-6330