Before You Schedule Appliance Repair: A Practical Checklist

Most first-visit repairs succeed because the technician arrived with the right part, and most second visits happen because they did not. A few minutes of preparation changes which one you get.

Find the model and serial number

Every appliance has a label, and it is the most useful thing you can give us. Typical locations:

• Refrigerators: inside the fresh-food compartment on the upper or side wall, or behind the bottom grille.
• Washers and dryers: inside the door frame, on the back or beneath the lid.
• Dishwashers: on the door edge or the inside tub rim.
• Ranges and ovens: inside the oven door frame, in the storage drawer or on the back.
• Cooktops and rangetops: underneath, sometimes visible when the burner caps are removed.

Take a clear photo and keep it handy. If the label is worn, the brand and a description of the appliance still help.

Describe the symptom precisely

“It does not work” tells us little. “The dishwasher fills, runs for ten minutes, then stops with E24” tells us a lot. Note when the problem started, whether it is constant or intermittent, whether anything changed recently, and what you already tried.

Write down any error code

Many modern appliances show a code or a blink pattern. A photo of the display is ideal. Codes differ by brand, so the code plus the model number is what lets us bring the right part.

Make the appliance reachable

• Clear the area in front of the appliance.
• For built-ins, keep cabinetry and panels as installed; we will remove what we need.
• Empty a refrigerator or freezer that is not cooling if you can, or move perishables to a cooler.
• Unplug a leaking appliance and shut off its water supply if you know where the valve is.

Share access details

Las Vegas has more gated communities, condo towers and HOAs than most places. When you book, tell us:

1. Gate code, guard name or building concierge instructions.
2. Parking arrangements and, for condos, any elevator reservation.
3. HOA contractor hours, if any.
4. Whether an adult will be home at the start and end of the visit.

Check warranty and landlord responsibility

If the appliance is new, ask whether the manufacturer or builder warranty applies; it might cover the repair at no charge. If you rent, check your lease: in most cases the landlord is responsible for appliances that came with the unit, and we can bill the property manager directly with their authorization.

Quick safety rules

• Gas smell: leave the home, avoid switches and call the gas utility from outside before you call us.
• Sparks, burning smell or a scorched outlet: shut off the breaker and leave the appliance off.
• Water leak near electrics: turn off the breaker first.

What happens on the day

We call before arriving, test the appliance, explain what failed and give a written quote. The $85 diagnostic is credited toward the repair if you approve it, and the work is covered by a 30-day labor and 90-day parts warranty. Book online or call (702) 760-6330.